Feel Better – Get Better – Live Better
Frequently Asked Questions
Have a question? Here are the most common questions patients have about physiotherapy, injury recovery, reformer Pilates and Better’s service.
Why choose Better for Physiotherapy?
- Better is a specialist physiotherapy company based in Soho, Central London, with a mission to help you overcome injury and improve your health.
- We do things a little differently, we only hire the best physios in London to provide 60-minute sessions as standard to ensure that we do things BETTER! We are renowned for helping people where previous physiotherapists could not help. We love to see complex injuries and chronic pain cases.
- If you have suffered for a long time, then don’t give up on Physiotherapy yet, you have not “failed physio”, perhaps you are yet to find the right physio!
- You can book directly with one of Better’s physiotherapists online: Book Online , or call 020 8064 2180, or email hello@betterneverends.com
Do I need a referral to see a physiotherapist?
No, you can self-refer to a physiotherapist without needing a GP or Doctor referral. Physiotherapists are independent specialists that can help with your injury and pain issues. You can book directly with one of Better’s physiotherapists online: Book Online , or call 020 8064 2180 , or email hello@betterneverends.com
Is physiotherapy covered by insurance?
Physiotherapy is covered by many private health and medical insurance plans. However, the price insurance companies pay to Physiotherapists varies. At Better, we pledge to provide the highest quality physiotherapy, conducted in 60-minute sessions by London’s best and most experienced Physiotherapists. The rate we charge is £155 per session. The below insurance companies have decided not to cover our rates, meaning that we cannot bill these companies for your sessions with us:
- Aviva
- Axa PPP
- Bupa UK
- Vitality
We are thrilled to collaborate with the below companies who do cover our Physiotherapy fees:
- Aetna
- Bupa Global / International
- Cigna International
- Freedom Health
- Healix
- WPA
To enquire about a company not listed above, please call (020 8064 2180) or email hello@betterneverends.com
How many sessions will I need?
The number of sessions varies depending on your injury or pain specifics and your response to treatment. Your physiotherapist will provide a tailored plan after the initial assessment with a provisional diagnosis and a predicted recovery time. A decision on the amount of sessions required to achieve your goals can then be made together.
- If it seems that you would benefit from more than 5 sessions, or more than 10 sessions, then we offer discounted packs for 5 or 10 sessions across our Physiotherapy, Reformer Pilates and Personal Training services: Pricing
Can I bring someone with me to my appointment?
How do I know if I need physiotherapy?
What conditions can physiotherapy help with?
Physiotherapy can assist with a variety of issues, including back and neck pain, sports injuries, tendon pain, muscle strains, joint sprains, arthritis, postural pain, and rehabilitation after surgery. At Better, we specialise in providing high quality Physiotherapy, solving complex cases and treating chronic pain.
What should I wear to my physiotherapy appointment?
Wear comfortable clothing that allows easy access to the area being treated. For example, shorts for lower limb issues or a vest for shoulder problems. Some sessions may involve the use of our onsite gym; please dress in something that you are comfortable to carry out exercise within the gym.
Is physiotherapy painful?
Some treatments may cause discomfort, but physiotherapists aim to minimize pain and will adjust techniques as needed. Some residual soreness can persist for a day or so after assessments and manual therapy techniques, but most sessions result in immediate pain relief.
Exercise based physiotherapy sessions can lead to flare ups of the pain area, your physiotherapist will provide guidance on how best to manage these.
If you are unaccustomed to an exercise completed in your sessions, this can result in delayed onset of muscle soreness (DOMS). This is a normal part of the recovery and adaptation process. If needed, take it easy for a day or two before returning to normal levels of activity. Most cases of DOMS settle in a few days, the worst cases can last up to a week.